Find answers to the most common questions about shopping on SoqBox, including ordering, payment, delivery, product availability, and customer support. If you cannot find the answer you are looking for, please contact our support team and we will be happy to help.
Orders & Delivery
What are your store timings?
Our online store is available 24 hours a day, 7 days a week, allowing you to shop anytime, anywhere across Saudi Arabia.
Which areas do you deliver to?
We currently deliver to all cities and regions across Saudi Arabia.
How long does delivery take?
Orders are typically delivered within 1–3 business days, depending on your delivery location.
How much does shipping cost?
Shipping fees are calculated at checkout based on your delivery location. Enjoy FREE shipping on all orders of 150 SAR or more.
Is free shipping available?
Yes! We offer free shipping across Saudi Arabia on orders valued at 150 SAR or above.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking link via SMS or email. You can also track your order anytime by logging into your account on our website or mobile application.
What should I do if my order is delayed?
If your order is delayed, please contact our Customer Support team via WhatsApp, and we’ll be happy to assist you as quickly as possible.
Payments & Pricing
What payment methods do you accept?
We accept a variety of secure payment methods for your convenience, including:
- Credit & Debit Cards
- Mada
- Apple Pay
- Tabby
- Tamara
Can I pay using Tabby or Tamara?
Yes! We offer flexible Buy Now, Pay Later options through both Tabby and Tamara.
Are prices inclusive of VAT?
VAT is calculated and added during checkout in accordance with Saudi Arabian regulations.
How do I use a discount code?
Enter your discount code in the designated field during checkout before completing your payment. If the code is valid, the discount will be applied automatically.
Products & Authenticity
Are your products authentic?
Absolutely. All of our products are 100% authentic, sourced from trusted suppliers, and carefully selected to ensure exceptional quality.
Where are your products sourced from?
The country of origin, product specifications, and other relevant details are clearly displayed on each product page for full transparency.
Do your products have quality certifications?
Yes. Our products meet the required quality standards, and applicable certifications are available for eligible product categories.
Returns & Refunds
Can I return or exchange a product?
We currently offer exchanges only in the following cases:
- You received an incorrect item.
- The product arrived damaged or defective.
Please contact our Customer Support team as soon as possible after receiving your order so we can assist you.
Do you offer subscriptions?
Yes! We offer both weekly and monthly subscription plans, making it easier to receive your favorite products on a recurring schedule.
How can I modify or cancel my subscription?
You can easily modify, pause, or cancel your subscription by logging into your account through our website or mobile application.
Account & Support
Do I need an account to place an order?
Yes. You must create an account to place an order, as guest checkout is not currently available.
How can I contact Customer Support?
Our Customer Support team is available via WhatsApp to help with orders, product inquiries, delivery updates, and any other questions you may have.
Do you offer seasonal promotions?
Yes! We regularly launch seasonal offers, exclusive discounts, and limited-time promotions throughout the year. Follow us on Instagram and stay connected to be the first to know about our latest deals and updates.
